When this Doctor Needed Help He Called SERVPRO of Montgomery County

6/18/2021 (Permalink)

A Doctor's Office. A Fire. Two Things That Don't Mix.

Fortunately, no one was injured. But we needed to help this practice set up a temporary office so that the doctors could continue to see patients. We know that in a situation like this, time is of the essence. We got the call and responded with plenty of crew to get the damaged contents out and assess what could be cleaned and salvaged and what needed to be discarded. Contents that sustained only light soot damage were quickly and thoroughly cleaned and moved to their temporary office space so that their business could resume somewhat normal activities. Closely working with the client and the insurance company, we packed contents and began the cleaning process at our warehouse and on-site to get their business back up and running as soon as possible. As boxes of contents were cleaned and ready to put back into use, we transported finished items to their temporary office space. Contents ranged from waiting room furniture and files to high-end instruments and tools needing adequate intricate cleaning.

Meanwhile, our crew was busy doing a necessary demo in the building areas that had to be removed due to the fire damage. Debris hauling and cleaning the entire structure to remove soot that had traveled through the entire building was ongoing until that portion of the job was complete. Ducts of the HVAC system also needed cleaning as the smoke and soot traveled through these systems as a means of escape. We readied the building after the demo and cleaned for a contractor to build back the structure to make the offices operational again.

In a fire of this magnitude, the project manager oversaw all of these activities to complete the job. And as you can imagine, this process takes months to complete. We know that situations like these require constant communication with our clients throughout the process. It is always satisfying to see a job of this magnitude come to completion. Throughout this process, our goal is to minimize the stress for our customers and get them back to normal business as smoothly and quickly as possible.

When unfortunate circumstances require our services, we do our best to exceed customer expectations. We are always here to help.